Refund Policy
1. Overview
We aim for 100% satisfaction. This policy explains when and how refunds are issued.
2. Cancellations by You
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>24 hours before pickup: Full refund.
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<24 hours before pickup: 50% service fee applies; remainder refunded.
3. No-Shows & Unreachable
If we cannot complete pickup due to your unavailability, we’ll refund any amount paid minus a $10 trip fee.
4. Service Quality Issues
If you believe your laundry was not cleaned or handled properly:
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Contact us within 48 hours of delivery.
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Provide details and photos (if applicable).
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We will re-service the affected items at no charge; if unsatisfied, you may receive a partial or full refund of the service fee for those items.
5. Lost or Damaged Items
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Report within 48 hours of delivery.
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We will investigate and, if at fault, reimburse up to $50 per item (or actual replacement cost if lower).
6. How to Request a Refund
Email godpromlaundry@gmal.com with:
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Order number
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Reason for refund
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Supporting photos (if relevant)